Choose ‘Refresh’ to update the list. Javascript is disabled in this browser. Message 4 of 7. You are dealing with 2 different issues. Technical Support If the troubleshooting steps do not resolve the Error 6 problem, call HP technical support.

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This thread is locked. Pick one to manage settings for that function. Please make a different selection, or visit the product homepage. Select your operating system lasrejet version.

Microsoft Windows 10 bit. Technical Support If the troubleshooting steps do not resolve the Error 6 problem, call HP technical support.

HP LaserJet 3390 All-in-one Printer Copier Scanner Fax

You are dealing with 2 different issues. And how does windows “see” it? About the Author Andy Josiah started writing professionally in Javascript is disabled in this browser.

Error 6 specifically concerns LaserJet ‘s flatbed scanner. In reply to Smittychat.

HP Laserjet Scanner Error on Windows 7 32bit – Microsoft Community

The list of all available drivers for your product is shown above. Rebooted and verified there were no drivers on the system. The scanning uses separate scanner drivers which are contained in some windows 10 applications. Drivers may be in development so please check back at laserhet later date or visit the product homepage.


After the printer was freshly installed I tested with Windows driver and could print via USB but no scan recognition. Pat Bing It On.

Is my Windows version bit or bit? HP Download and Install Assistant makes it easy to download and install your software. It found the printer but told me I was not running the full “software solution” on the computer – which eventually took me right back to the Universal Drivers for the printers at: I have done this multiple times – that scannner how I got the printer to install via a USB connection.

Andy Scannerr started writing professionally in Replied on February 21, I have the same question Message 7 of 7. That’s Exactly what I tried but some how Im still having scanning errors, it doesn’t have the option on source to pick Flatbed it only displays Feeder scan on side I read that HP doesn’t have a scanning software for windows 7 so Im guessing that what Im using is windows version, I tired the windows fax and scan but it gives me an error that the page is not in the feeder and yet it is highlighted.


How does HP install software and gather data? Message 6 of 7. Asia Scannre and Oceania. Not sure laseerjet drivers to choose? Very long story – short is I did remove all HP drivers using printui. Notably, the scanner of the LaserJet is the only function of the all-in-one printer that operates in color mode in addition to black and white.

Scanner Error 6 on an HP LaserJet | It Still Works

I am able to print without issue but Windows 10 does not recognize the LaserJet as a scanner – so I cannot scan with Windows Fax and Scan or Adobe Acrobat – neither see a scanner attached to computer. I upgraded to win 10 64bit and cant scan neither lan or usb. No software or drivers are available for this product with the selected operating system. I don’t see scwnner operating system.